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FAQs : Patient and client finance

Designed to help clients with their on-line application process our FAQ's are available for clients and business owners, to assist your understanding of the application journey.


Pre-sales / pre-application enquiries

For all pre-sales and pre-application enquiries

Please contact the business you arranged the goods/services through. Please note that detailed pre-contract credit information and an example credit agreement are provided for you to review at the start of the credit application process, before you are asked to sign and submit your application. You can save or print the pre-contract documents if you wish to review them.


Application in process

If you are having problems paying your deposit online using a credit or debit card

If you are having problems paying your deposit, please carefully re-enter your card details including the start or valid from date, or issue number if your card has one. Please note that your card must be enabled for 3-D Secure.

For all enquiries about the status of your credit application

Please contact the business you arranged the goods/services through. Braemar Finance will also email you at the address you provided on the application form to update you on the status of your application. If you haven’t received an email from Braemar Finance, please check your spam/junk mail folders.

To amend your application or if you have a question about the goods/services you have purchased

Please contact the business you arranged the goods/services through.


Post-sales / application enquiries

For all enquiries concerning an existing finance agreement

Please call 0333 005 0087 or email

If you wish to cancel your credit application

To cancel your credit application you must contact the business you made your application through. If you applied online, when the business cancels your credit application, your credit or debit card deposit will be automatically be refunded. Please allow up to 5 working days for the refund to appear on your card statement.

If you have already contacted the business and you have not received a response

Please call Braemar Finance on 015638 52113 or email

Patient and client finance FAQs